Fitch Ratings Platform
System Usability Score increased from 67.5 to 81.5
Design leadership at enterprise scale.
I lead UX researchers, product designers, design system squads, and front‑end developers. Together, we use AI to make complex enterprise workflows more usable, accessible, and scalable.
Selected Work
A few systems and products I've led — research, design language, and the teams that ship them.
BMI Credit Analytics
System Usability Score increased from 67.5 to 81.5
S&P Global Data Portal
System Usability Score increased from 67.5 to 81.5
Ipreo Investor Network
System Usability Score increased from 67.5 to 81.5
UBM Information Architecture
System Usability Score increased from 67.5 to 81.5
HBO Digital Properties
System Usability Score increased from 67.5 to 81.5
Work History
Download Resume- 2021 — PresentFitch Ratings Head of UX
Leading a global UX organization across multiple business lines. Built and maintain an enterprise-wide multi-brand design system in Figma and React powering 30+ applications, with AI tooling integrated throughout research, design thinking, and systems development.
- 2019 — 2021S&P Global Head of UX
Led the creation of a unified component library standardizing UX patterns and visual language across S&P Global Ratings, Capital IQ Pro, and Platts. Drove consistency and scalability across products and teams.
- 2018 — 2019Lionbridge VP, User Experience
Led design, IA, and research for two global platforms covering translation services and AI training data, connecting clients, managers, and contributors across a streamlined end-to-end workflow.
- 2014 — 2018Ipreo Global Head of UX and Innovation
Led a global team of 30+ designers, developers, and researchers across 40+ enterprise products. Helped launch Investor Access, the industry's first electronic bond issuance platform, and contributed to Ipreo's $1.855B acquisition by IHS Markit.
- 2012 — 2014UBM Director of UX & Product
Recruited and led a multidisciplinary team to take UBM (founded in 1918) from print B2B publisher to digital-first enterprise, shipping a global CMS and moving the live events business online.
- 2010 — 2012Activision Blizzard Senior Manager, UX
Led UX and digital campaigns for Call of Duty: Black Ops and Modern Warfare 3. Both titles launched to entertainment industry records, generating $650M and $775M respectively in their first five days.
- 2007 — 2010Electronic Arts UX Designer
Helped lead EA's digital evolution during the mobile era. Launched Spore Origins, one of the first iPhone apps and a featured demo at Apple's App Store launch in 2008, alongside EA's global CMS, e-commerce platform, and multi-brand design system.
